Privacy Policy

Welcome to the products and services of Civils&work. Civils&work (hereinafter referred to as "we") is fully aware of how important your personal information is to you. As required by laws and regulations, we will adopt corresponding security protection measures and do our utmost to keep your personal information secure and under control.

This Privacy Policy applies to all products and services provided by Civils&work. If products or services of our affiliated companies incorporate products or services provided by Civils&work but do not have a separate privacy policy of their own, this Privacy Policy applies equally to those products and services.

Before using our products or services, please be sure to read and thoroughly understand this Policy, and use the relevant products or services only after confirming that you fully understand and agree to it. Once you start using our products or services, you are deemed to have fully understood and agreed to this Policy.

1.1 Registering an Account

When you register a Civils&work account, we collect your mobile phone number, email address, username, and password. This information is used to create your account and to keep your account secure.

1.2 While Using the Services

To provide you with better services, we may collect the following information:

• Device information: including device model, operating system version, unique device identifiers, browser type, and more
• Log information: including the dates and times you access the services, your IP address, browser type, language used, and more
• Location information: after obtaining your authorization and consent, we may collect your geographic location to provide location-based services
• Cookies and similar technologies: we use cookies and similar technologies to identify you and to record your preferences

1.3 Business Functions

When you use functions such as knowledge base management, document upload, and team collaboration, we collect:

• the contents of documents, images, audio-video files, and other files you upload
• information such as the names, descriptions, and tags of the knowledge bases you create
• your team collaboration records, comments, annotations, and similar content
• your search records and usage-habit data (used to optimize our search algorithms)

1.4 Payment Information

If you purchase paid services, we collect your payment information. Please note, however, that we do not directly collect sensitive payment information such as your bank card number or credit card number; such information is collected and processed directly by third-party payment institutions.

We use the information we collect for the following purposes:

• Providing services: providing, maintaining, and improving our products and services for you
• Account management: creating and managing your account and verifying your identity
• Personalized experience: recommending content and optimizing search results based on your usage habits
• Security: protecting the security of the services and preventing fraud, abuse, and unlawful activities
• Customer support: providing you with customer service and technical support
• Notifications: sending you service-related notices, updates, and marketing messages (which you may opt out of at any time)
• Data analytics: analyzing service usage to improve product features and user experience
• Legal compliance: complying with applicable laws, regulations, and supervisory requirements

3.1 Sharing

We do not share your personal information with any company, organization, or individual, except in the following circumstances:

• With your explicit consent: after obtaining your explicit consent, we will share your personal information with other parties
• As required by law: pursuant to laws and regulations, the needs of litigation or dispute resolution, or requirements lawfully raised by administrative or judicial authorities
• Service providers: we may share necessary information with third-party service providers that serve us, such as cloud storage, data analytics, and payment services
• Affiliated companies: to facilitate our provision of services to you, your personal information may be shared among our affiliated companies

3.2 Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstance: where a merger, acquisition, or bankruptcy liquidation involves a transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy.

3.3 Public Disclosure

We will publicly disclose your personal information only in the following circumstances:

• where we have obtained your explicit consent
• where required by laws and regulations, legal proceedings, litigation, or the mandatory requirements of competent government authorities

4.1 Storage Location

In accordance with the provisions of laws and regulations, personal information collected within the People's Republic of China will be stored in China. Where cross-border transfer is required, we will separately obtain your authorization and consent.

4.2 Retention Period

We retain your personal information only for the shortest period necessary to achieve the purpose of processing. After you deactivate your account, we will stop using and delete your personal information, unless otherwise provided by laws and regulations.

4.3 Security Measures

We adopt security protection measures that meet industry standards to protect your personal information:

• Data encryption: your personal information is encrypted in storage and in transmission
• Access control: strictly limiting the scope of personnel who may access the information and requiring them to honor confidentiality obligations
• Security audits: conducting security audits and vulnerability scans on a regular basis
• Incident response: maintaining contingency plans for personal information security incidents and handling such incidents promptly
• Security certification: holding certifications for information security management systems such as ISO 27001

Under the relevant laws and regulations of China, you enjoy the following rights with respect to your personal information:

5.1 Right of Access

You have the right to access your personal information. You may access and view your personal information through the account settings page.

5.2 Right to Correction

Where you find that any personal information we process about you is inaccurate, you have the right to request that we correct it.

5.3 Right to Deletion

You may submit a request to us to delete your personal information in the following circumstances:

• the purpose of processing has been achieved or cannot be achieved, or the information is no longer necessary for achieving that purpose
• we cease to provide the products or services, or the retention period has expired
• you withdraw your consent
• we process personal information in violation of laws, administrative regulations, or the agreements between us

5.4 Withdrawal of Consent

You have the right to withdraw your consent to the processing of your personal information. You may withdraw consent by disabling device functions, deleting information, deactivating your account, or by other such means.

5.5 Account Deactivation

You may deactivate your account at any time. After your account is deactivated, we will stop providing you with products or services and will delete your personal information at your request.

5.6 Right to a Copy

You have the right to obtain a copy of your personal information. You may obtain a copy of your personal information by contacting us.

We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you must obtain the consent of your parent or legal guardian before using our products or services.

If we discover that a minor's personal information has been collected without prior verifiable consent from a parent or legal guardian, we will seek to delete the relevant data as soon as possible.

To ensure the proper operation of the website and to provide you with a more personalized user experience and services, we store cookies, Flash cookies, or other local storage provided by browsers (or associated applications) on your computer or mobile device; such storage typically contains identifiers, site names, and some numbers and characters.

The main functions of cookies:

• remembering who you are, so you do not have to log in repeatedly
• analyzing how you use our services in order to improve product features
• showing you advertising content that is more relevant to you
• measuring website traffic to improve the user experience

Most browsers provide users with the ability to clear cached browser data, and you may carry out such data clearing operations accordingly. Please note, however, that if you disable cookies, you may not be able to enjoy the best possible service experience.

We may update this Privacy Policy from time to time. When the Privacy Policy is changed, we will present the amended Privacy Policy to you through website announcements, pop-up notices, push notifications, or other appropriate means after the version is updated.

For material changes, we will additionally provide more prominent notice (including, for certain services, an email notification explaining the specific changes to the Privacy Policy).

Without your explicit consent, we will not diminish the rights you are entitled to under this Privacy Policy. We will publish any changes we make to this Privacy Policy on this page.

If you have any questions, comments, or suggestions about this Privacy Policy, or if you encounter any problems while using our products or services, please contact us through the following channels:

Under normal circumstances, we will reply to your request within 15 business days. If you are not satisfied with our reply — in particular, if you believe that our processing of personal information has harmed your lawful rights and interests — you may also seek a resolution by filing a lawsuit with a court of competent jurisdiction.