Terms of Service

Welcome to the products and services provided by Civils&work! This agreement is entered into by and between you (hereinafter referred to as the "User") and Guangzhou Civils&work Technology Co., Ltd. (hereinafter referred to as "Civils&work" or "we") with respect to your use of the products and services provided by Civils&work.

Please read this Agreement carefully. By clicking the "Agree" or "Accept" button, or by otherwise using our products or services, you signify that you have fully read, understood, and agreed to be bound by all of the contents of this Agreement. If you do not agree to any part of this Agreement, please stop using our products or services immediately.

We have the right to amend this Agreement from time to time as needed. Once an amended Agreement is published on the website, it supersedes the previous version with effect from publication. You may log in to our website at any time to review the most current version of the Agreement. If you continue to use our services after the Agreement has been amended, you shall be deemed to have fully read, understood, and accepted the amended Agreement.

2.1 Registration Eligibility

• You confirm that, at the time you complete the registration process or actually use the services in any other manner permitted by Civils&work, you are a natural person, legal person, or other organization with full capacity for civil rights and full capacity for civil conduct
• If you are a minor, you should read this Agreement accompanied by your guardian and use our services only after obtaining your guardian's consent
• If you do not have the civil capacity corresponding to your actions as described above, you and your guardian shall bear all consequences arising therefrom

2.2 Account Registration

• You must provide truthful, accurate, complete, and promptly updated registration information, including but not limited to your mobile phone number and email address
• You may not impersonate any other person or fabricate identity information to register an account
• You may not register accounts in bulk by automated means
• Each mobile phone number/email address may be used to register only one account (unless we provide otherwise)

2.3 Account Security

• You are responsible for maintaining the security and confidentiality of your account and password
• You are responsible for all activities carried out using your account and password
• If you become aware of any unauthorized use of your account, please notify us immediately
• We shall not be liable for any losses caused by your failure to comply with the foregoing requirements

2.4 Account Transfer

Unless otherwise provided by law or with our written consent, your account is limited to your own use and may not be transferred, leased, or lent to any other person.

3.1 Service Content

Civils&work provides users with an AI knowledge base management platform service, which specifically includes but is not limited to:

• Knowledge base creation, management, and storage services
• Multimodal file upload, parsing, and retrieval services
• Team collaboration and knowledge sharing features
• Intelligent search and recommendation services
• Data analytics and statistics services
• Other functions and services we may provide

3.2 Usage Rules

When using our services, you shall comply with the following rules:

• Comply with the applicable laws and regulations of the People's Republic of China
• Do not upload or publish any content that violates laws or regulations
• Do not infringe upon any other person's intellectual property rights, trade secrets, or other lawful rights and interests
• Do not use the services to engage in activities that endanger national security or undermine social stability
• Do not disseminate obscene, pornographic, gambling-related, violent, terrorist, or crime-inciting content
• Do not publish false information or commit fraud or other unlawful or criminal activities
• Do not sabotage, tamper with, or otherwise interfere with the normal operation of the services
• Do not reverse engineer or decompile the services, or attempt to obtain their source code

3.3 Service Changes and Interruption

We have the right to adjust, modify, or terminate part or all of the services at any time in light of actual circumstances. For service interruptions caused by system maintenance, upgrades, force majeure, or other reasons, we will do our best to prevent them and to restore the services promptly, but we shall not be liable for any losses caused to you thereby.

4.1 Ownership of Content

All content that you upload or publish, or that is generated through the services (including but not limited to documents, images, and audio-video materials), is owned by you in respect of both ownership and intellectual property rights. You authorize us to use such content to the extent necessary for the provision of the services.

4.2 Responsibility for Content

• You bear full responsibility for the content you upload or publish
• You must ensure that you hold lawful rights to the content you upload
• The content you upload must not infringe upon any other person's intellectual property rights, privacy rights, or other lawful rights and interests
• If any third-party complaint or lawsuit arises from the content you uploaded, you shall independently bear all legal liability

4.3 Platform Intellectual Property

All intellectual property rights in the Civils&work platform (including but not limited to trademarks, patents, copyrights, and trade secrets) belong to Civils&work or its authorized licensors. Without our written permission, you may not:

• copy, modify, publish, or disseminate any content of the platform
• use our trademarks or logos, or authorize any other person to use them
• reverse engineer or decompile the platform, or attempt to obtain its source code
• infringe upon our intellectual property rights in any manner

4.4 Content Oversight

We have the right (but not the obligation) to review content uploaded by users. With respect to content that violates laws, regulations, or this Agreement, we have the right to remove it and to hold the responsible user liable.

5.1 Service Fees

Our services are offered in a free version and paid versions. The specific prices of paid services are subject to the pricing plans published on the website. We reserve the right to adjust prices at any time, and adjusted prices will be published on the website.

5.2 Payment Methods

You may pay service fees through the payment methods we support (including but not limited to Alipay, WeChat Pay, and bank transfer).

5.3 Invoices

If you require an invoice, please submit an application through the system after payment is completed. We will issue the invoice to you within 15 business days of receiving the application.

5.4 Refund Policy

• Purchased services are generally non-refundable, unless otherwise provided by law
• If the services cannot be used normally for reasons attributable to us, you may apply for a refund
• For the specific refund procedures and standards, please refer to our refund policy

Protecting user privacy is one of the fundamental principles of Civils&work. We will collect, use, store, and protect your personal information in accordance with the Civils&work Privacy Policy.

Please be sure to carefully read our Privacy Policy to understand how we handle your personal information.

By using our services, you agree that we may process your personal information in accordance with the Privacy Policy.

7.1 Termination by the User

You may terminate this Agreement at any time by deactivating your account. After your account is deactivated, we will stop providing services to you and will delete or anonymize your personal information as required by law.

7.2 Termination by the Platform

We have the right to terminate the services provided to you if any of the following occurs:

• You violate any provision of this Agreement
• You engage in activities that violate laws or regulations
• Your account has remained unused for an extended period (more than 12 months)
• Any other circumstance in which we consider it necessary to terminate the services

7.3 Consequences of Termination

After this Agreement is terminated, you will no longer be able to use the services, and all of your data in the services may be deleted. We shall bear no liability in this regard.

8.1 Service Disclaimers

Our services are provided on an "as is" and "as available" basis, and we make no warranty or guarantee regarding the following:

• that the services will be uninterrupted, timely, secure, or error-free
• that results obtained through use of the services will be accurate or reliable
• that products, services, or information obtained through the services will meet your expectations
• that defects in the services will be corrected

8.2 Force Majeure

We shall not be liable for any service interruption or data loss caused by force majeure (including but not limited to natural disasters, war, strikes, governmental actions, hacker attacks, and network viruses).

8.3 Limitation of Liability

Under no circumstances shall we be liable to you for any indirect, consequential, punitive, incidental, special, or exemplary damages arising from your use of the services, even if we have been advised of the possibility of such damages.

8.4 Cap on Liability

To the maximum extent permitted by law, our total liability to you shall not exceed the total amount of service fees you paid to us during the preceding 12 months.

9.1 Governing Law

The formation, performance, and interpretation of this Agreement, as well as the resolution of disputes arising therefrom, shall be governed by the laws of the mainland of the People's Republic of China.

9.2 Resolution of Disputes

If any dispute arises between the parties concerning the contents of this Agreement or its performance, the parties shall first seek to resolve it through friendly negotiation. If such negotiation fails, either party may bring a lawsuit before the people's court having jurisdiction at the place where Civils&work is domiciled.

10.1 Entire Agreement

This Agreement constitutes the entire agreement between you and Civils&work with respect to the use of the services, and supersedes all prior oral or written agreements reached by the parties on the same subject matter.

10.2 Severability

If any provision of this Agreement is determined to be invalid or unenforceable, that provision shall be interpreted to reflect the original intention of the parties, and the remaining provisions shall remain in full force and effect.

10.3 Waiver

Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

10.4 Assignment

You may not assign your rights and obligations under this Agreement without our written consent. We may assign our rights and obligations under this Agreement to a third party.

10.5 Notices

We may send notices to you by means of website announcements, email, text messages, in-system messages, or the like. A notice is deemed to have been delivered at the time it is sent.

If you have any questions about this Agreement or need assistance, please contact us through the following channels:

Thank you for choosing Civils&work! We are dedicated to providing you with excellent products and services.